Privacy Policy
Effective Date: 30 May 2026 · Last Updated: 30 May 2026
At elegé, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our site or placing an order with us, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account, place an order, or contact us, we collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Order details (items purchased, quantities, preferences)
- Payment information (processed securely by Paystack — we do not store your card details)
- Any messages or enquiries you send us
1.2 Information Collected Automatically
When you browse our site, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs (how you found us)
1.3 Information from Third Parties
If you sign in using Google or another third-party authentication provider, we receive basic profile information (name, email address) permitted by that provider and your privacy settings.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Manage your account and customer profile
- Respond to your enquiries and provide customer support
- Send promotional emails and newsletters (only if you opted in)
- Detect and prevent fraud or unauthorised access
- Improve our website, products, and services
- Comply with our legal obligations
We do not sell your personal data to third parties, and we do not use it for automated decision-making or profiling that produces legal effects.
3. Sharing Your Information
3.1 Payment Processing
All payments are processed by Paystack, a PCI DSS-compliant payment provider. Your card details are entered directly on Paystack's secure platform and are never stored on our servers. Paystack's privacy policy is available at paystack.com/privacy.
3.2 Service Providers
We use Google Firebase to power our website infrastructure, including authentication, database storage, and file hosting. Firebase processes data on our behalf under Google's data processing terms.
3.3 Delivery & Logistics
We share your name, address, and phone number with our delivery partners and courier services solely for the purpose of fulfilling your order.
3.4 Legal Requirements
We may disclose your information if required to do so by law, regulation, or valid legal process (such as a court order), or to protect the rights, property, or safety of elegé, our customers, or the public.
4. Cookies & Tracking Technologies
4.1 Types of Cookies We Use
Essential Cookies — Required for the site to function. They keep you logged in and maintain your session. These cannot be disabled.
Analytics Cookies — Help us understand how visitors use our site (pages visited, time spent, traffic sources). Used to improve our website and shopping experience.
Marketing & Advertising Cookies — Allow us to show you relevant ads on other platforms, measure ad performance, and build audiences for retargeting campaigns.
4.2 Third-Party Tracking Technologies
We use the following third-party tools on our site:
- Meta (Facebook) Pixel — Tracks visitor behaviour to measure the effectiveness of our Facebook and Instagram ads, and to enable retargeting. See Meta's Privacy Policy.
- Google Analytics & Google Tag Manager — Collects anonymised data about site traffic and user behaviour. See Google's Privacy Policy.
- TikTok Pixel — Tracks conversions and visitor actions to measure TikTok ad performance. See TikTok's Privacy Policy.
4.3 Your Cookie Choices
- Browser settings — You can block or delete cookies through your browser preferences. Disabling essential cookies may affect site functionality.
- Google Analytics opt-out — Install the Google Analytics Opt-out Browser Add-on.
- Meta ad preferences — Manage your settings at facebook.com/adpreferences.
- TikTok ad settings — Manage your preferences in the TikTok app under Settings > Privacy > Ads.
Opting out of advertising cookies does not mean you will stop seeing ads — it means the ads you see will be less personalised.
5. Data Storage & Security
Your data is stored securely on Google Firebase servers. We implement the following security measures:
- Firebase Authentication for secure account login
- Firestore Security Rules to restrict data access by role and ownership
- Firebase Storage Rules to protect uploaded files
- HTTPS encryption for all data in transit
- Access to customer data restricted to authorised personnel only
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
6. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account (for as long as it remains active)
- Fulfil orders and resolve disputes
- Comply with our legal and tax obligations (typically 5–7 years for transaction records under Nigerian law)
When your data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Regardless of your location, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you.
- Right to Correction — You may ask us to correct any inaccurate or incomplete information.
- Right to Deletion — You may request that we delete your personal data, subject to our legal retention obligations.
- Right to Withdraw Consent — Where we rely on your consent (e.g. for marketing emails), you may withdraw it at any time by clicking "Unsubscribe" in any email or contacting us directly.
- Right to Object — You may object to us processing your data for direct marketing purposes at any time.
To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days.
8. Children's Privacy
Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
elegé
Website: elegewoman.com
Email: support@elegewoman.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify you by email or via a notice on our site. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.